RETURNS
Customer Policy
Return
Policy
We stand behind our product.
Your satisfaction matters to us. Please read our return policy carefully before making a purchase.
14-Day Return Window
We accept returns within 14 days of the delivery date. To be eligible, items must be unused, unopened, and in their original packaging.
Hygiene Policy — Unopened Only
Due to the nature of our products, V1SYN airbrush dye is classified as a personal care and grooming product. For health and hygiene reasons, we cannot accept returns on any item that has been opened, used, or had its seal broken. No exceptions.
Eligible Return Conditions
To qualify for a return, your item must be: unused and unopened with the original seal intact, in its original packaging with all labels attached, and returned within 14 days of the delivery date.
Non-Returnable Items
The following items cannot be returned: opened or used products, items without original packaging, products purchased on sale or as part of a bundle promotion, and items returned after the 14-day window.
How to Start a Return
Returns are initiated by email only. Contact us at [email protected] within 14 days of receiving your order. Include your order number and reason for return. Our team will respond within 1–2 business days with return instructions. Do not ship items back without prior authorization.
Return Method — Mail Only
All returns must be shipped back by mail. We do not accept in-person drop-offs. Once your return is authorized, we will provide the return mailing address. The customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.
Restocking Fee
There is no restocking fee on eligible returns. As long as the item is unused, unopened, and returned within the 14-day window, you will receive a full refund with no deductions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5 business days. Shipping costs are non-refundable.
Damaged or Defective Items
If you received a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Questions about your order?
Reach out to our team and we'll get back to you within 1–2 business days.
Or email us directly at [email protected]